Free UK refund checker

Where's my money? Work out what to do next.

RefundFix helps you turn a delayed, missing or disputed refund into a simple next-step plan — including what evidence to gather and a ready-to-send message.

Not legal advice. Your rights depend on the exact purchase, seller, payment method and circumstances.

Start with the problem you actually have

These are designed around the questions people ask when their money is stuck.

5-minute diagnosis

Check my refund

Answer the questions below. You can save the case to this browser.

If you're unsure, use the date the seller confirmed that a refund was due.

What RefundFix gives you

Likely next step

A plain-English explanation of what to do next based on your answers.

Evidence checklist

Know what screenshots, emails, receipts and tracking details to keep.

Complaint message

Generate a concise message you can send to the seller or provider.

Popular refund guides

Section 75

When a qualifying credit-card purchase may give you another route.

Chargeback

What it is, when it may apply, and what evidence to keep.

Refund pending

A practical checklist when the seller says it has been processed.

All guides

Browse the refund problems we are building around.

Need more than a one-off answer?

Refund Recovery is the planned paid layer: keep your timeline, evidence, follow-ups and escalation steps together.

See Refund Recovery