RefundFix guide

Flight refund delayed?

Air travel refunds can depend on the reason for cancellation, the booking arrangement and the applicable rules.

What to do

  1. Keep the booking confirmation and cancellation notice.
  2. Record exactly what the airline/agent promised.
  3. Ask for the refund date and reference in writing.
  4. If an agent sold the ticket, identify whether the airline or agent is handling the refund.
  5. Use the appropriate complaint/escalation route if the promised payment does not arrive.
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Important

UK refund rights depend on the transaction and circumstances. This page is general information, not legal advice. Official rules should be checked for your specific situation.