UK refund guides

Refund problems, explained simply

Specific answers to common “where's my money?” problems, each leading into the same free diagnostic tool.

Refund not received

Practical next steps, evidence and a route back to the free checker.

Refund issued but not received

Practical next steps, evidence and a route back to the free checker.

Refund pending

Practical next steps, evidence and a route back to the free checker.

Refund taking too long

Practical next steps, evidence and a route back to the free checker.

How long does a refund take?

Practical next steps, evidence and a route back to the free checker.

Refund after return

Practical next steps, evidence and a route back to the free checker.

Returned item but no refund

Practical next steps, evidence and a route back to the free checker.

Seller says refund sent

Practical next steps, evidence and a route back to the free checker.

Refund to debit card

Practical next steps, evidence and a route back to the free checker.

Refund to credit card

Practical next steps, evidence and a route back to the free checker.

Refund to bank account

Practical next steps, evidence and a route back to the free checker.

Refund reference not showing

Practical next steps, evidence and a route back to the free checker.

Refund after cancellation

Practical next steps, evidence and a route back to the free checker.

Refund after faulty item

Practical next steps, evidence and a route back to the free checker.

Refund for item not as described

Practical next steps, evidence and a route back to the free checker.

Online order refund

Practical next steps, evidence and a route back to the free checker.

Store refund not received

Practical next steps, evidence and a route back to the free checker.

Card refund not showing

Practical next steps, evidence and a route back to the free checker.

PayPal refund pending

Practical next steps, evidence and a route back to the free checker.

PayPal refund not received

Practical next steps, evidence and a route back to the free checker.

Amazon refund not received

Practical next steps, evidence and a route back to the free checker.

Amazon refund pending

Practical next steps, evidence and a route back to the free checker.

eBay refund not received

Practical next steps, evidence and a route back to the free checker.

eBay refund pending

Practical next steps, evidence and a route back to the free checker.

Argos refund not received

Practical next steps, evidence and a route back to the free checker.

ASDA refund not received

Practical next steps, evidence and a route back to the free checker.

Currys refund not received

Practical next steps, evidence and a route back to the free checker.

John Lewis refund not received

Practical next steps, evidence and a route back to the free checker.

Very refund not received

Practical next steps, evidence and a route back to the free checker.

ASOS refund not received

Practical next steps, evidence and a route back to the free checker.

SHEIN refund not received

Practical next steps, evidence and a route back to the free checker.

PayPal chargeback/refund route

Practical next steps, evidence and a route back to the free checker.

Section 75 refund

Practical next steps, evidence and a route back to the free checker.

Section 75 purchase not refunded

Practical next steps, evidence and a route back to the free checker.

Chargeback for refund

Practical next steps, evidence and a route back to the free checker.

Chargeback refund not received

Practical next steps, evidence and a route back to the free checker.

Credit card refund not received

Practical next steps, evidence and a route back to the free checker.

Debit card refund not received

Practical next steps, evidence and a route back to the free checker.

Flight refund not received

Practical next steps, evidence and a route back to the free checker.

Airline refund pending

Practical next steps, evidence and a route back to the free checker.

Hotel refund not received

Practical next steps, evidence and a route back to the free checker.

Train refund not received

Practical next steps, evidence and a route back to the free checker.

Energy refund not received

Practical next steps, evidence and a route back to the free checker.

Energy credit refund

Practical next steps, evidence and a route back to the free checker.

Tax refund not received

Practical next steps, evidence and a route back to the free checker.

HMRC refund pending

Practical next steps, evidence and a route back to the free checker.

Subscription refund

Practical next steps, evidence and a route back to the free checker.

Cancelled service refund

Practical next steps, evidence and a route back to the free checker.

BNPL refund not received

Practical next steps, evidence and a route back to the free checker.