RefundFix guide

Energy refund problem?

Build a clean record of bills, meter information, payments and correspondence.

What to do

  1. Download the relevant bills and payment history.
  2. Record the date and amount of any refund promised.
  3. Keep meter readings where relevant.
  4. Ask the supplier for a written explanation and payment date.
  5. Escalate through the supplier's formal complaint process if necessary.
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Important

UK refund rights depend on the transaction and circumstances. This page is general information, not legal advice. Official rules should be checked for your specific situation.