RefundFix guide

PayPal refund pending?

A PayPal refund can involve both the merchant and the payment account, so keep both records.

What to do

  1. Open the PayPal transaction and check its refund status.
  2. Check which funding source was originally used.
  3. Save the merchant's refund confirmation.
  4. If the refund is not visible, ask PayPal what status the transaction has and what the next step is.
  5. Keep screenshots and correspondence.
Want a personalised next step?
Use the free RefundFix checker and answer five questions.

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Important

UK refund rights depend on the transaction and circumstances. This page is general information, not legal advice. Official rules should be checked for your specific situation.