RefundFix guide

Could chargeback help?

Chargeback is a card-scheme process rather than the same thing as a statutory refund right.

What to do

  1. Gather the transaction details.
  2. Keep evidence that the merchant failed to provide the promised goods/service or refund.
  3. Contact the card provider promptly and ask about its chargeback process.
  4. Follow the provider's evidence requirements and deadlines.
  5. Keep the case reference and written outcome.
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Important

UK refund rights depend on the transaction and circumstances. This page is general information, not legal advice. Official rules should be checked for your specific situation.