RefundFix guide

Could Section 75 help?

Section 75 can provide an additional route for certain qualifying credit transactions, but the exact conditions matter.

The Consumer Rights Act is not a universal refund clock. Section 75 is a separate route with its own conditions. Check the current rules before relying on it.

What to do

  1. Confirm the purchase was paid for using a qualifying credit agreement.
  2. Check the cash price falls within the relevant statutory limits.
  3. Collect the invoice, agreement, correspondence and evidence of the problem.
  4. Contact the card provider and ask whether a Section 75 claim is appropriate.
  5. Do not assume every credit/BNPL transaction qualifies in the same way.
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Important

UK refund rights depend on the transaction and circumstances. This page is general information, not legal advice. Official rules should be checked for your specific situation.