RefundFix guide

eBay refund not received?

Work through the order record, return evidence and eBay messages before escalating.

What to do

  1. Check the order's return/refund status.
  2. Keep proof of delivery for the returned item.
  3. Save all eBay messages and the seller's refund confirmation.
  4. Ask for the refund processing date/reference.
  5. If the dispute remains unresolved, check your card/PayPal options.
Want a personalised next step?
Use the free RefundFix checker and answer five questions.

Check my refund

Important

UK refund rights depend on the transaction and circumstances. This page is general information, not legal advice. Official rules should be checked for your specific situation.